Types of contact
We allow Brands to store 4 different types of contact:
Customer contact information - this is information that can be safely provided to the end recipient of the gift card.
Partner contact information - this is only for Partners to use when escalating issues and not for the end recipient of the gift card.
Reward Cloud contact information - this is only for Reward Cloud to use when escalating issues. This is not ever displayed to the Partner.
Commercial contact information - this is shown to Partners who may wish to get in touch to discuss setting up a relationship with your brand.
Adding Contact information
This can all be done from within the Hub if you are a Admin user.
Step 1 - navigate to the "Company" page
Step 2 - Choose the "Contact information" tab
Here you will see the a few different types of contact that you can add. On each you can add some additional notes that will be displayed alongside the contact information.
Step 3 - Add your details
You can add multiple contacts for each type of contact by using the green add button:
Editing contact information
For any existing contacts, click on the Edit/Add button under the relevant contact type:
Then simply make the changes directly into the field you wish to change and then press the save button at the bottom of the page.
If you need to delete a contact, just select the red delete button next to the contact you wish to remove:
And then click the "Save changes" button to confirm the change: