All StoreFront change requests should be sent to servicedesk@tillo.io. 

 🖥️ Banner Updates

Lead Time to Implement: 4 days

Please email your banner update request to servicedesk@tillo.io at least 4 business days before your desired “go-live” date. This lead time allows our team to process and optimize image assets.

Your request should include the following information for our team: 

• Clickable? Yes/No
  • If yes: Provide the Tillo Brand Identifier/slug for the clickable product.
• Start date & time: (e.g., 24/05/2025 00:00)
• End date & time: (e.g., 24/05/2025 23:59)
• Change type: (choose one)
  • Permanent
    • Most common - Use this banner type when you are scheduling back-to-back changes Displayed until the next scheduled update overrides it.
  • Temporary & Revert to previous
    • Ideal for short-term promotions. After the end date, the previous banner re-appears.
  • Temporary & Remove
    • Rare: use when you want to delete the banner/carousel entirely.
• Any additional notes (priority, or other context)
• Files attached: Make sure to include assets for both the desktop and mobile banners. 

🎡 Carousel Updates

Lead time to implement: 3 days

Carousel changes also require 3 business days’ notice. Use this section to update or replace the list of featured brands in your “Top Picks” carousel.

Your request should include the following information for our team: 

• Change type: (choose one)
  • Permanent
    • Most common - Use this change type when you are scheduling back-to-back changes Displayed until the next scheduled update overrides it.
  • Temporary & Revert to previous
    • Ideal for short-term promotions. After the end date, the previous banner re-appears.
  • Temporary & Remove
    • Rare: use when you want to delete the banner/carousel entirely.
• Start date & time: (e.g., 24/05/2025 00:00)
• End date & time: (e.g., 24/05/2025 23:59)
• Brands list (up to 15 total; provide Tillo Brand Identifiers in display order):
  1. Position 1: brand-slug
  2. Position 2: brand-slug
  3. Position 3: brand-slug
  4. Position 4: brand-slug
  5. etc
  • Even if you’re only adding (or removing) one brand, please resend the full list exactly as you want it displayed.

🏷️ Promotion Updates (Rate Changes)

Lead Time to Implement: 3 days

Please submit promotions (rate changes) requests to servicedesk@tillo.io at least 3 business days before the desired start date. These updates are typically fast to implement.

Your request should include the following information for our team: 

• Brand Identifier: (e.g., sainsburys-cashback-uk)
• Current rate: (BAU rate)
• New rate:
• Start date & time: (e.g., 24/05/2025 00:00)
• End date & time: (e.g., 24/05/2025 23:59)
• Any additional notes: (priority, or other context)

⚙️ Brand Updates (Add/Remove/Permanent Rate Changes)

Lead time to implement: 3 days

Please submit a brand request or update (add/remove a brand or update standard rate) to servicedesk@tillo.io at least 3 business days before the desired start date. These changes cannot be made in the Tillo Hub (yet!)

Your request should include the following information for our team: 

• Change type: Add a brand, remove a brand, or permanent rate change
• Brand Identifier: (e.g., sainsburys-cashback-uk)
• Current rate:
• New end-user rate:
• Start date & time: (e.g., 24/05/2025 00:00)
• Any additional notes: (priority, or other context)

✉️ Requesting Updates for All Three at the Same Time

Lead time to implement: 4 days

You can request changes for a banner, carrousel, and rate change at the same time if you want them to align. 

Your request should include the following information for our team: 

• Start date & time: (e.g., 24/05/2025 00:00)
• End date & time: (e.g., 24/05/2025 23:59)

Banner details

• Change type: (choose one)
  • Permanent
    • Most common - Use this banner type when you are scheduling back-to-back changes Displayed until the next scheduled update overrides it.
  • Temporary & Revert to previous
    • Ideal for short-term promotions. After the end date, the previous banner re-appears.
  • Temporary & Remove
    • Rare: use when you want to delete the banner/carousel entirely.
• Clickable? Yes/No
  • If yes: Provide the Tillo Brand Identifier/slug for the clickable product.
• Files attached: Include assets for both the desktop and mobile banners. 

Carousel 

• Change type: permanent, temporary & revert to previous, temporary & remove
• Brand list (up to 15 total; provide Tillo Brand Identifiers in display order):

1. Position 1: brand-slug
2. Position 2: brand-slug
3. Position 3: brand-slug
4. Position 4: brand-slug
5. etc Up to 15.

Rate Change

• Change type: permanent, temporary & revert to previous, temporary & remove
• Brand Identifier: (e.g., sainsburys-cashback-uk)
• Current rate:
• New end-user rate:

Tips & Reminders:

• Always double-check your Start and End dates (including time) to avoid accidental overlap.
• If you need to update multiple sections at once (e.g., Banner + Promotion) these can be sent in one email.
• Missing or unclear details can delay processing—filling out the templates completely will help us turn around your request more quickly.
• Banner graphic sizes: Creatives - 2368x800 desktop/ 718 x 800 mobile. Final sizing - Desktop 1184x400/ Mobile 382x40).