Where do I start?
Before you can purchase gift cards you will need to transfer money on to your Universal Float. Firstly go to the Monies on Account menu item.
You will see a Universal Float row with your current balance. If you wish to add some more funds, type in the amount into the Transfer amount column and click on the green button.
Once you have filled your basket, you will be directed to the confirmation page.
The Bank details you need in order to transfer to Tillo are on this page.
If you are transferring for multiple brands at one time we now combine these to give you just one payment reference. This means you only need to make one bank transfer rather than multiple.
Copy that reference (this is really important). Use the reference when making the transfer in your bank. This is really important as if it matches them your payment can be matched up as soon as it hits our bank, speeding up approval time. If the reference is missing or incorrect then our Finance team have to manually match the payment to the transfer which will add time to the approval.
GBP, EURO and USD transfers
We have tried to keep it very simple when dealing with float currencies:
If you are topping up your GBP float, you send us GBP to the GBP bank details provided in the Hub.
If you are topping up your EURO float, you send us EURO to the EURO bank details provided in the Hub.
If you are topping up your USD float, you send us USD to the USD bank details provided in the Hub
What happens after I have made a transfer?
If you have made the transfer to Tillo, our Finance team get notified of a pending payment and will be on the lookout for it. Once it has been received they will accept the payment in our Hub which will immediately update your balance. You will receive an email notifying you that this has been done.
Need help deciding how much to transfer? Check out this article: