If you have processed a float transfer and you realise you have made a mistake (they do happen), as long as the payment has not been accepted by the Brand or Reward Cloud you can fix it!
In my example below, I have made a transfer of £80.000 to my Arcadia float:
However I realised that I really wanted to send £8000. As the payment is still "pending" I can expand the payment and cancel it:
Pressing the "Remove transfer" button will enable you to effectively cancel the transfer. Confirm the cancellation.
Removed transfers will show up in your transfer history as "removed":
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