The implementation of Uber Money is relatively new, so even though the user may have redeemed gift cards in the past, they will now need an Uber Money account. For further assistance, regarding the Uber Money account, the user will have to reach out to Uber directly via the Uber Help section in the app or at help.uber.com.
Here is information about Uber Money and Gift Card usage on help.uber.com:
Uber Money - what it is, how it works and how to solve issues related to it
How to use Uber gift cards with Uber Money
How to withdraw - customer can login and find a contact support form if needed
More info about Gift Cards can be found here.
To make transactions with Uber Money, you need to have an Uber Money account:
· Make sure you have the latest version of the Uber app.
· Select the menu icon
· Choose Wallet.
· Tap Add payment method.
· Select Gift Card.
· Enter your PIN/Gift Code
To protect your account, we will need to verify your identity. In order to do so:
· Accept the Terms and Conditions
· Fill out the details such as your legal name and date of birth
The identity verification may take a short while
After it’s completed, hit Continue to start using your Uber Money account
UberUber
What is Uber Money | Riders | Uber Help
Explore Uber help resources or contact us to resolve issues with our products and services including Uber Rides, Uber Eats, Uber for Business or driver issues.
How to use Uber gift cards with Uber Money | Uber Eats | Uber Help
Explore Uber help resources or contact us to resolve issues with our products and services including Uber Rides, Uber Eats, Uber for Business or driver issues.
How to withdraw the Uber Money balance resulting from the redemption of your Gift Card | Uber Eats | Uber Help
Explore Uber help resources or contact us to resolve issues with our products and services including Uber Rides, Uber Eats, Uber for Business or driver issues.
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