If customers are struggling with redeeming gift cards or receiving error messages please use this form
If a customer has a query related to the redemption of the Gift Card, then the customer should contact the Ticketmaster UK Customer Service team using this form, filling it in as follows:
What does your order number look like?
Other (Gift Card)
How can we help?
I need help with something else > I need help with a Gift Card
If the customer doesn’t receive a timely response from the Ticketmaster Customer Service team, we can escalate the query. The customer will need to provide Tillo with the Ticket Number provided by the Ticketmaster CS team.