Skip to main content
Tillo Help Centre Help Centre home page Tillo Help Centre
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Tillo Help Centre
  2. Help for Brands

Help for Brands

Specific articles to help Brands with common queries.

Cancelling transactions

  • How do I mark a sale as cancelled?

Setup

  • Where can I update my brand information?
  • How do I setup my timezone and date format? (Brands)

Transfers and Payments

  • Where can I see my fund transfer history? (Brands)
  • How do I update the credit limit of a partner?
  • How do I accept credit transfers in my account?

Reporting

  • How can I see my sales in different currencies? (Brands)
  • How can I enable reports sent via email? (Brands)
  • Where do I find a report on the promotional sales?
  • How do I export my sales and transaction reports?

Creating a sale/promotion

  • How do I setup a sale or promotion in the Hub?

Discovering new Partners

  • Where can I view a partners user journey?
  • How do I pre-approve partners?
  • How do I pre-approve partners?
  • Where can you find more information about a new partner?

User Management

  • What is the difference between Admin and User in my User settings? (Brands)
  • How do I re-enable users in the Hub? (Brands)
  • How do I manage my users in the Hub? (Brands)
  • What are the password rules at Tillo? (Brands)
  • How do I unlock a user? (Brands)

Understanding Tillo

  • What do the different financial relationships mean?
  • What transactions types do we have and what do they mean? (Brands)
Tillo Help Centre