How do I add, delete, or update whitelisted IP addresses? – Tillo Help Centre

⚠️ You must be an API admin to make these changes.

What is whitelisting?

IP whitelisting is when you grant network access only to specific IP addresses. By adding your employees IP addresses they have access to our system.

Whitelisting is the practice of specifying an index of approved software applications or files that are permitted to be present and active on a computer. The goal of whitelisting is to protect computers and networks from potentially harmful applications.

Your public Ip addresses are what needs to be whitelisted as this is what requests to our system will be made from - you can find your public IP address at https://whatismyipaddress.com/

View your existing IP addresses

To find your existing whitelisted IP addresses, select the "API admin" option from the left navigation bar:

From here, select the "IP whitelist" tab.

Here you will see all the configured IP addresses that you have for the environment (Production or Sandbox) that you are logged into: Screenshot 2026-03-12 at 5.13.46 PM.png

Deleting an IP Address

Deleting an IP address will immediately remove that address from being accepted. To delete select the red "Delete IP" button next to the IP that you wish to delete:

Then complete the information in the dialogue before pressing the "Delete Address" button.
Deleted addresses will then appear below your live IP addresses.

Restoring an IP address

If you have made a mistake or just an IP address becomes relevant again, you can restore a deleted IP address to make it active again.

Click the "Restore IP" button next to the IP address you want to make active.
Complete the information in the dialogue before pressing the "Restore Address" button
The IP address will then appear in the "Live" list again.

Adding a new IP address

Adding a new IP address will immediately whitelist that IP address. To add, select the green plus button:

Then complete the information in the dialogue, including the IP address and any relevant notes to help you identify it:

The click the "Add Address" button.

You will then see this IP address in your "live" list and it will immediately be available.

Important things to note

If you add an IP address into the Production Hub, this will ONLY make it available for Production.
If you add an IP address into the Sandbox Hub, this will ONLY make it available for Sandbox.
Private IP addresses don’t need whitelisting.
If your Public IP address changes regularly we advise using a VPN.

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