What to Do When a 3rd Party Email Doesn't Send

Tillo offers many different fulfilment options to best help you meet your unique client’s needs. One way some of our partners choose is to accept the code information via our api, then plug that information into their own template, and send that via their own email provider.
If for any reason there is a failure of the email’s ability to send, Tillo cannot offer a refund on the code. This is because brands only offer refunds for codes that don’t function correctly, or for technical issues that cause a code to not be delivered when Tillo fulfils the code to the end user.

However, once you’re aware there’s been a problem sending the email, Tillo can still help you get the code to your client in a timely manner. All you need to know is:

• The client ID
• The email address it’s going to 

Start by looking up the code in the Tillo Hub on the order history page. Once you are looking at the transaction, click the green arrow to the left of the result. This will bring down additional options for the code including “Reissue Code.” 

Once you hit reissue code, a box will appear where you can enter your customer’s email address. Once entered, just press “Reissue code.”

From there, Tillo will take care of the rest and make sure your customer gets their gift card in a timely manner.