Searching orders in the StoreFront hub – Tillo Help Centre

Orders are separated by status in the order history page. You can filter them by date.

All Transactions

Completed ✅

Failed ❌

Cancelled 🚫

A complete list of orders that we have received payment for.

The orders where ALL gift cards were successfully issued, including orders that were partially cancelled.

We have taken the payment for the order, but the product fulfillment failed.

Note: Failed payment attempts will not show in the StoreFront hub.

The order has been fully cancelled by a StoreFront Hub user or a Tillo Client Services team member, and the funds have been returned to the customer.

Search using order reference number, item reference number, customer name, or customer email.

Order Reference Number: 10-digit order ID (e.g. 4735333506)
Item Reference Number: 10-digit order ID plus 6-digit item number (e.g. 4735333506-775347)
Date: Date of purchase or attempted purchase
Status: Four possible statuses:
- Awaiting Fulfilment: Payment received, gift card not yet fulfilled. Mainly relevant for high-volume buyers as it shows real-time processing.
- Failed: Fulfilment unsuccessful after retries. Requires manual action to retry or refund.
- Completed: Item successfully fulfilled.
- Cancelled: Item has been cancelled.
Customer Name: Purchaser's name
Items: Number of items in the order
Payment Method:
- Card: Paid by card
- Bank: Paid by bank account
Order Total: Total amount paid

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There are 3 actions that you can take when viewing an order:

There are seperate articles for each of these functions.

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