Understanding the StoreFront order timeline – Tillo Help Centre

Each order details page includes a Timeline tab showing the order's event history.

Timeline logs are available for orders placed after 20th November; earlier orders will not display any logs.

What does this mean?

Entity: Refers to the main item affected, either the entire order or a specific item.
Actor: Shows who performed the action. This could be a user's full name or StoreFront system if the system processed the order.
Message: Describes what happened and the result. You can view logs for these actions and learn how to interpret them.

Order & Item Fulfillment
Manual retry	[Actor name] retried this item
Gift card ordered	[Actor name] attempted to order the gift card [item id]
Gift card sync	[Actor name] tried to retrieve item [item id] returned status status can be: 'success', 'sale not yet pending', 'sale still pending', 'sale still processing', or 'uncategorised failure'
Email Fulfilment
Attempted to send email	[Actor name] attempted to send [email type] email to [email address]
Email delivered successfully	[email address] successfully received [email type] email from [actor name]
Email failed to deliver	Failed to deliver [email type] email to [email address] from [actor name]
Resend	[Actor name] resent [email type] email.
	See email types below: Order level email 'Order Confirmed'; 'Order Partially Refunded'; 'Order Refunded'; Item level email 'Gift card cancelled'; ‘Gift card fulfillment completed' For gifting to someone else 'Gift Delivered'; ’Gift Delivery Failed';'Gift Recipient';Gift Scheduled' Order reviews for fraud 'Fraudulent Order Cancelled'; 'Fraud Verification';
Cancel and refund
Cancel	[Actor name] cancelled this item
Refund	[Actor name] refunded this item
Viewing History
Viewed audit record	[Actor name] viewed audit records for order [order id]