Before you can purchase any gift cards you will need to transfer money to your universal monies on account float.
You transfer monies to Tillo in two steps:
Step 1: Submit a Transfer Request in the Tillo Hub
Transfer requests inform us that we are to expect a payment from you, allow us to identify what the payment is for, and to allocate the funds to the appropriate account.
Go to the "Monies on Account" tab.
Enter the amount you want to transfer
You'll be shown bank details and a unique 10 digit payment reference number—this reference is essential for matching your payment, so be sure to copy it accurately.
Step 2: Send the Payment from Your Bank
Log into your banking platform and make the payment.
Use the payment reference number as the memo or payment note.
Make sure you're sending the correct currency to the matching bank account shown in the Hub.
In the Tillo Hub:
On the "Monies on account" tab you will find the current balance of all your universal floats.
Enter the amount you want to transfer and click the ✓ button.
Bank details will automatically appear on this page. If you added multiple transfers in multiple currencies, each transfer will generate its own bank details and payment reference numbers.
⚠️ Don’t Forget to Click “Confirm Transfer”
It’s a common oversight, but an important final step—make sure you confirm the transfer after submitting it in the Hub.
What Happens Next?
⏰ We have an API with our bank to automatch payments and payment transfers inside and outside of working hours. The time it takes payments to become available will depend on how you have sent your funds. Bank processing times are usually 3-5 days for BACS payments, and 1-2 hrs for wire/faster payments, providing the following are met:
- You have paid using the correct account details
- You have added a transfer request for the same value which we are to receive
- You have added your unique reference number to your bank payment
If the above are not met manual intervention will be required to match funds to your account, slowing down the process.
✉️ Once approved, you’ll get an email and the funds will be available instantly in your float.
🔍 You can track progress anytime via the “History” tab in the Monies on Account section. The status for each transfer will show 1 of 3 statuses:
- Awaiting Funds - Funds currently on their way to us
- Funds Received - Funds which have hit our bank which we are processing
- Approved - Funds have been added to your account
Currency Matching
To keep things simple when dealing with float currencies:
GBP float → Send GBP to the GBP bank details provided in the Hub
EURO float → Send EURO to the EURO bank details provided in the Hub
USD float → Send USD to the USD bank details provided in the Hub
Common Issues That Delay Payment Matching 🚧
Once funds reach our bank, our system attempts to automatically match them to a submitted transfer request. This matching process only runs once. If a match can't be made, it requires manual intervention, which delays the allocation of funds.
To avoid delays, watch out for these common issues:
No Transfer Request Submitted – Payments must be linked to a transfer request in the Hub to be matched.
Incorrect Bank Account Used – Make sure the currency matches the correct bank account (e.g., USD to USD account).
Mismatched Payment Amount – The amount sent must match the transfer request exactly.
Transfer Request Submitted After Payment Sent – The system can’t match payments retroactively.
Old Payment Reference Used – Reusing reference numbers from previous transfers will not re-match.
Who can I speak to about Payment/Transfer/Account queries?
We are happy to assist with any queries - please contact financequeries@tillo.io or servicedesk@tillo.io.
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