Adding, removing, and unlocking accounts in the Tillo Hub

Tillo empowers you to manage all user accounts, roles, and access instantly. 

Within the hub you can: 

• Add a team member to the Hub, granting them immediate access
• Re-enable an inactive account
• Temporarily removing a user's access 
• Remove a user permanently

Adding a new account 

⚠️You must be an admin user to add new users.  

From the Company menu in the Buyer hub, navigate to the "Users" tab.

Click the green "Add staff" button at the top right of the page. 

Define which permissions you would like the user to have access too. 

2FA

Once an account has been created the user will receive an email from noreply@app.tillo.io to set up their password and 2 Factor Authentication. 

Re-enabling an Inactive Account

🚨  Inactive User Rule

To maintain the security of your account, the Tillo Hub automatically disables accounts that have been inactive for 90 days (3 months).

If you re-enable an inactive user, they must successfully log in on the same day. If they do not, our system's midnight security trigger will automatically disable the account again, requiring you to repeat the re-enable step.

Temporarily Removing A User's Access 

Removing A User Permanently

Delete a user using the red "DELETE" button at the bottom of their contact card.