Tillo empowers you to manage all user accounts, roles, and access instantly within the Tillo Hub. 

Within the Hub, you can seamlessly:

• Add new team members for immediate access.

• Re-enable inactive accounts.

• Temporarily disable a user's access.

• Permanently delete a user.

Adding a New User

⚠️ Note: You must have Partner Admin permissions to add or manage users.

Navigate to the Company page in the Tillo Hub and select the Users tab

Click the green Add staff button in the top right corner.

Enter the user's details and define their role and specific permissions:

Roles & Permissions Breakdown

•  ⚙️ Partner Admin: Full user management access, including adding, removing, and modifying permissions for other users.

• 👤 Partner User: Standard access with specific functional permissions assigned by an Admin.

When setting up a Partner User, you can toggle the following permissions based on their role:

💡 Need more details on roles? Check out our guide:  What is the difference between an admin user and general user?

 2-Factor Authentication (2FA) Setup

Once you click save, the new user will automatically receive an onboarding email from noreply@app.tillo.io.

To complete their setup, the user simply needs to click the link in the email to set their password and configure their 2-Factor Authentication (2FA).

How to Re-enable a Disabled Account

🚨 The 90-Day Inactive User Rule

To keep your data secure, the Tillo Hub automatically disables any user account that has been inactive for 90 days (3 months). When this happens users will see the message: "Cannot login as your account has been disabled."

If a team member is locked out due to inactivity, an Admin can quickly re-enable them:

1. Find the user under the Users tab.

2. Toggle their status back to User Enabled.

⏱️ Important Security Step: Once re-enabled, the user must log in on that same day. If they don't log in before midnight, our automated security trigger will automatically disable the account again, and you will need to repeat this step.

Temporarily Suspending a User

If a team member is going on extended leave, or you need to pause their access temporarily:

1. Open the user's profile under the Users tab.

2. Toggle the switch from User Enabled to User Disabled.

3. You can toggle this back to "Enabled" at any time to instantly restore their access.

Removing a User Permanently

If an employee leaves your organization and no longer requires access to the Tillo Hub:

1. Open the user's contact card.

2. Click the red DELETE button at the bottom of the card.

🛑 Note: This action is permanent and cannot be undone.