There are two different user roles in to choose from in the Partner Hub, you have Admin's and User's. Admin is the more senior of the two and has slightly more privileges than a User.
⚙️ Partner Admin: Full user management access, including adding, removing, and modifying user permissions
👤 Partner User: standard access with permissions assigned by an admin
The differences are highlighted in the table below:
| Permission | Partner User | Partner Admin |
|---|---|---|
| View dashboard of sales/orders | ✅ | ✅ |
| View order history (gift card transactions) | ✅ | ✅ |
| Download historic order reports | ✅ | ✅ |
| View individual brand information (delivery method, T&Cs, refund eligibility) | ✅ | ✅ |
| Access support via chat | ✅ | ✅ |
| View financial relationships | ✅ | ✅ |
| Download email templates (if purchased from Tillo) | ✅ | ✅ |
| Add money to your MOA float | ✅ | ✅ |
| Add credit to an account | ✅ | ✅ |
| View users | ❌ | ✅ |
| Create new users | ❌ | ✅ |
| Update user permissions (Bulk Buy, IT Admin, Commercial Information) | ❌ | ✅ |
| Enable/disable brands in your catalogue | ❌ | ✅ |
| Set brand level alerting | ❌ | ✅ |
| Set up email alerts | ❌ | ✅ |
Beyond partner or admin, you also have the power to enable 3 different views:
- Bulk buy ordering: Gives access to Buy Gift Cards page for bulk buy and buy & send purchases
- Commercial information: Gives access to Billing page to view invoices and edit commercial information
- IT Admin: Gives access to API Admin page, with the ability to create/delete, enable/disable API keys. Enable and disable an API user. Add/delete/restore whitelisted IP addresses
Here is a visual breakdown of the different permissions that these toggles grant in your partner hub:
👤Partner User View (no toggles) | 👤 ✚Basic User View (with all toggles enabled) |
⚙️Admin User View (no toggles) | ⚙️ ✚Admin User View (with all toggles enabled) |
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