How to Check an Order's Status in the Tillo Hub

When assisting a customer with a query regarding a digital gift card, getting instant visibility on the original transaction is essential.

To help you resolve inquiries quickly and keep your operations moving smoothly, the Tillo Hub provides full visibility into transaction history via the Order History page, allowing you to instantly confirm whether an order was successfully processed.

Step-by-Step Guide

Step 1: Navigate to Order History

Log in to the Hub and navigate to the Order History section under your account view.

Step 2: Locate the Order

Use the search bar to pinpoint the exact transaction. You can search using any of the following details:

• Quick Search: Search directly by entering the recipient's email, the Client Request ID assigned during ordering, or the specific gift code/number.

• Filter Options: Narrow down your search by applying specific filters such as Start & End Date, Face value currency, Brand/Company, Discount Type, Relationship, Transaction Type, Delivery Method (e.g., URL), Sectors, or Tags

Step 3: Expand Order Details

Click the arrow icon on the far left of the order line to open the quick-view menu. From there, select More Options and Details.

Step 4: View Complete Order Status

Under the expanded Details view, you will find comprehensive real-time data about the transaction, including its fulfillment status.

Pro Tip: Many brands offer a real-time balance check on the gift card to get a complete picture of its current state and help your end-users in record time.

You have the option to export order information by clicking the "Generate Report" button. Your report will then appear in the Report Centre tab of the hub.