Angel
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Articles
Recent activity by Angel-
StoreFront Promotions
Brands will occasionally run promotions in the Tillo Hub. These promotions are not automatically implemented to your customers. You will need to opt in to any promotional changes by raising a ticke...
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Setting up two-factor authentication
Two-Factor Authentication (2FA) is an extra layer of security to protect your accounts. Instead of just entering a password, you will also need a second step to verify your identity. 2FA makes it m...
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How much money should I transfer to my float?
Deciding how much to money to transfer over can be hard to get right. It is for this reason that we created a Transfer calculator.This calculator considers sales data from the previous 14 days and ...
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Resetting two factor authentication (2FA) for users
As of 2025, all Tillo accounts require a 2 factor authentication method. If a member of your team is locked out of the Tillo Hub due to a lost device or a change in phone number, 2FA can be handled...
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Where do I find the client request ID?
The "Client Request ID" is the unique identifier for a specific transaction in the Tillo Hub. The Tillo operations team needs this code in order to action any requests. NOTE: Each transaction has 3...
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How do I unlock a user?
If a colleague has locked themselves out of the system then you have two options. Option 1: they wait 15 mins and then they will be unlocked. They will then be able to try and login again. Opt...
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Where can I see my fund transfer history? (Partners)
Can I see a history of all my fund transfers? The short answer to this is yes! On either the Monies on Account or Credit transfer pages you will see a tab called "History". Here you c...