Angel
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Recent activity by Angel-
What is the difference between an admin user and general user?
There are two different user roles in to choose from in the Partner Hub, you have Admin's and User's. Admin is the more senior of the two and has slightly more privileges than a User. ⚙️ Partner Ad...
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How do I add, delete, or update whitelisted IP addresses?
⚠️ You must be an API admin to make these changes. What is whitelisting? IP whitelisting is when you grant network access only to specific IP addresses. By adding your employees IP addresses they...
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Setting up low fund alerts (sent directly to your email)
Our low fund alerts help ensure you never run out of funds unexpectedly, keeping your account running smoothly and your transactions uninterrupted. Types of Fund Alerts: Fund Value (Funds Drop B...
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StoreFront Promotions
Brands will occasionally run promotions in the Tillo Hub. These promotions are not automatically implemented to your customers. You will need to opt in to any promotional changes by raising a ticke...
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Setting up two-factor authentication
Two-Factor Authentication (2FA) is an extra layer of security to protect your accounts. Instead of just entering a password, you will also need a second step to verify your identity. 2FA makes it m...
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How much money should I transfer to my float?
Deciding how much to money to transfer over can be hard to get right. It is for this reason that we created a Transfer calculator.This calculator considers sales data from the previous 14 days and ...
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Resetting two factor authentication (2FA) for users
As of 2025, all Tillo accounts require a 2 factor authentication method. If a member of your team is locked out of the Tillo Hub due to a lost device or a change in phone number, 2FA can be handled...
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Where do I find the client request ID?
The "Client Request ID" is the unique identifier for a specific transaction in the Tillo Hub. The Tillo operations team needs this code in order to action any requests. NOTE: Each transaction has 3...
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How do I unlock a user?
If a colleague has locked themselves out of the system then you have two options. Option 1: they wait 15 mins and then they will be unlocked. They will then be able to try and login again. Opt...
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Where can I see my fund transfer history? (Partners)
Can I see a history of all my fund transfers? The short answer to this is yes! On either the Monies on Account or Credit transfer pages you will see a tab called "History". Here you c...