Angel
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Recent activity by Angel-
How do I unlock a user?
If a colleague has locked themselves out of the system then you have two options. Option 1: they wait 15 mins and then they will be unlocked. They will then be able to try and login again. Opt...
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How do I transfer money to my float?
Before you can purchase any gift cards you will need to transfer money to your universal float. You transfer monies to Tillo in two steps: Step 1: Submit a Transfer Request in the Tillo Hub Transf...
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How should I request StoreFront changes? (banner, carousel, rate Updates)
This process is temporary until these features go live in the StoreFront Hub. All StoreFront change requests should be sent to servicedesk@tillo.io. 🖥️ Banner UpdatesLead Time to Implement: 3 b...
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How can I enable reports sent via email? (Partners)
Note if you are a Brand, please read this article here. There are a range of reports available for partners via the hub. Some of these reports can be downloaded from within the hub (ad-hoc) and ...
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How do I add, delete, or update whitelisted IP addresses?
⚠️ You must be an API admin to make these changes. What is whitelisting? IP whitelisting is when you grant network access only to specific IP addresses. By adding your employees IP addresses they...
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Setting up low fund alerts (sent directly to your email)
Our low fund alerts help ensure you never run out of funds unexpectedly, keeping your account running smoothly and your transactions uninterrupted. Types of Fund Alerts: Fund Value (Funds Drop B...
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StoreFront Promotions
Brands will occasionally run promotions in the Tillo Hub. These promotions are not automatically implemented to your customers. You will need to opt in to any promotional changes by raising a ticke...
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How much money should I transfer to my float?
Deciding how much to money to transfer over can be hard to get right. It is for this reason that we created a Transfer calculator.This calculator considers sales data from the previous 14 days and ...
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Where do I find the client request ID?
The "Client Request ID" is the unique identifier for a specific transaction in the Tillo Hub. The Tillo operations team needs this code in order to action any requests. NOTE: Each transaction has 3...
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Where can I see my fund transfer history? (Partners)
Can I see a history of all my fund transfers? The short answer to this is yes! On either the Monies on Account or Credit transfer pages you will see a tab called "History". Here you c...