Angel
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Recent activity by Angel-
How to refund a StoreFront order
Not all gift cards can be cancelled. The ability to void a transaction depends entirely on the specific brand’s policy and the time elapsed since issuance.Brand Policies: Each of our 4,000+ brands ...
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Understanding the StoreFront order timeline
Within the Tillo StoreFront Hub, every order features a dedicated Timeline tab, providing a real-time event history of your gift card's journey. This feature allows you to audit actions for each or...
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ChoicePlus User Journey
ChoicePlus allows your customers to choose a gift card from their favorite brand, rather than receiving a gift card from a specific retailer. They can also split their ChoicePlus value across multi...
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Searching for orders in the StoreFront hub
Maintaining a clear view of your transactions is essential for managing your StoreFront. The Order History section within the Tillo StoreFront Hub provides a powerful interface to track, filter, a...
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Understanding the Open Loop KYC (Know Your Customer) Process
A KYC (Know Your Customer) is an identity check that has to be done by the issuing bank of an open loop Visa or Mastercard to prevent fraud and illegal use of funds.At Tillo, we want to make your p...
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Finding brand information using the brand details page
The Brand Details page shows key information about a brand in the Hub, including how the brand is set up, what countries and currencies it supports, and what gift card options are available. This p...
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How can I export brand information? (brand discounts, minor units, etc.)
This article will explain how you can download a report that shows brand information, including discount, if the voucher can be refunded in the hub, expiration date, etc. Firstly go to the Brand m...
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How to Cancel and Refund Codes in the Tillo Hub
If we have the ability to cancel a code, we pass through this ability to you via the "Cancel Transaction" button on your transactions in the hub. If the button appears, cancelation is available. If...
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How to place a Bulk Buy order in the Hub
Placing manual bulk orders in the Tillo Hub is a straightforward process. Whether you need one brand or ten, you can manage the entire purchase in just a few steps. 💰 Before you start: If you are ...
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How to place a Buy & Send order via CSV (Bulk Buy)
Bulk Buy and Buy & Send are both “order via the Hub” flows, but they’re used for different outcomes: Bulk Buy: Is for when you're buying codes in volume for your business (inventory/fulfilment).O...